Shop Floor Leader & Sales Coach

internaljobsatlush; Lynnwood (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

Lush in Lynnwood, WA is seeking a Full Time Floor Leader to support the Store Management Team on the shop floor. You will coach a team of Sales Associates, drive sales, and ensure exceptional customer experiences while maintaining store standards and visual merchandising.

Responsibilities include coaching, training, cash handling, opening/closing routines, and promoting Lush's ethical values, cruelty-free cosmetics, and handmade products.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving issues related to customer service in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule including evenings, weekends, and holidays.
• Experience with consultation-based sales (preferred).

Responsibilities

• Drive sales and improve customer experience using StoreForce dashboard insights.
• Lead and train Sales Ambassadors to improve performance.
• Educate customers on Lush brand values and ethical policies.
• Ensure store opens/closes cash handling and security procedures.

Skills

Sales coaching

Leadership

Customer service

Problem-solving

Skincare knowledge

Communication

Job description

Lush in Lynnwood, WA is seeking a Full Time Floor Leader to support the Store Management Team on the shop floor. You will coach a team of Sales Associates, drive sales, and ensure exceptional customer experiences while maintaining store standards and visual merchandising.

Responsibilities include coaching, training, cash handling, opening/closing routines, and promoting Lush's ethical values, cruelty-free cosmetics, and handmade products.