Shop Floor Leader — Drive Sales & Customer Experience

Internal Job Board; Madison (WI); Sur place; USD 20 000 - 28 000; Plein temps

Résumé du poste

Lush Cosmetics North America is seeking a Full Time Floor Leader in Madison-Hilldale Shopping Center to guide a team of sales associates on the shop floor. You will drive sales, lead training sessions, and deliver a world-class customer experience.

Responsibilities include coaching, product demonstrations, and upholding brand values around cruelty-free skincare and ethical business practices. A flexible schedule, including evenings and weekends, is required.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures experience.
• Supervisory experience involving coaching, feedback and training.
• Ability to solve problems related to customer service in day-to-day operations.
• Experience thriving in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule including evenings, weekends and holidays.

Responsabilités

• Drive sales on the shop floor and coach the sales team using performance data.
• Lead by example in delivering a world-class customer experience and product demonstrations.
• Educate customers on brand values and ethical commitments and engage with community events.
• Develop team through training and feedback to improve performance and sales results.
• Maintain store standards for opening/closing, cash handling, and visual merchandising.

Connaissances

Customer service

Sales

Cash handling

Open/close procedures

Coaching & training

Problem-solving

Fast-paced environment

Skincare passion

Flexible schedule

Bilingual (Spanish, French)

Description du poste

Lush Cosmetics North America is seeking a Full Time Floor Leader in Madison-Hilldale Shopping Center to guide a team of sales associates on the shop floor. You will drive sales, lead training sessions, and deliver a world-class customer experience.

Responsibilities include coaching, product demonstrations, and upholding brand values around cruelty-free skincare and ethical business practices. A flexible schedule, including evenings and weekends, is required.