Floor Leader: Skincare & Sales Champion

Lush; Madison (WI); On-site; USD 20,000 - 28,000; Full time

Job summary

Lush in Madison, Wisconsin is seeking a Full Time Floor Leader at Madison-Hilldale Shopping Center to support the Store Management Team, drive sales, and lead a team of sales associates on the shop floor.

You will coach, deliver exceptional customer service, educate customers on our brand values, and ensure operational excellence through cash handling, opening/closing, and visual merchandising. This role emphasizes DEIB and a positive work culture.

Qualifications

• Minimum 1 year of customer service and sales experience.
• Cash handling and opening/closing procedures.
• Supervisory experience including coaching, feedback, and training.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
• Knowledge and passion for skincare and ethical beauty.

Responsibilities

• Drive sales and coach team using StoreForce dashboard insights.
• Lead a world-class customer experience on the shop floor.
• Educate customers on Lush values and products.
• Train Sales Ambassadors and peers in product knowledge.
• Maintain visuals, merchandising, and inventory standards.

Skills

Customer service

Sales coaching

Team leadership

Cash handling

Flexible schedule

Bilingual

Job description

Lush in Madison, Wisconsin is seeking a Full Time Floor Leader at Madison-Hilldale Shopping Center to support the Store Management Team, drive sales, and lead a team of sales associates on the shop floor.

You will coach, deliver exceptional customer service, educate customers on our brand values, and ensure operational excellence through cash handling, opening/closing, and visual merchandising. This role emphasizes DEIB and a positive work culture.