Shop Floor Leader: Drive Sales & Customer Experience

Internal Job Board; Albuquerque (NM); On-site; USD 19,000 - 27,000; Full time

Job summary

Lush Cosmetics North America is seeking a Floor Leader for the ABQ Uptown store. You will guide a team of Sales Ambassadors, drive sales on the shop floor, and deliver an exceptional customer experience.

You will educate customers on Lush values, support product knowledge, and lead by example in merchandising and brand initiatives. The role focuses on coaching, training, and ensuring a positive, productive environment, with responsibilities including cash handling, opening/closing, and

Qualifications

• General customer service and sales experience.
• Cash handling and opening/closing procedures.
• Supervisory experience with coaching, feedback, and training.

Responsibilities

• Drive sales using coaching based on StoreForce dashboard results and adjust shop floor structure to meet goals.
• Deliver world-class customer experiences on the shop floor; lead product demonstrations and exceed daily sales targets.

Skills

customer service

sales coaching

cash handling

opening/closing procedures

training and development

problem-solving

fast-paced environment

skincare & ethics passion

flexible schedule

Job description

Lush Cosmetics North America is seeking a Floor Leader for the ABQ Uptown store. You will guide a team of Sales Ambassadors, drive sales on the shop floor, and deliver an exceptional customer experience.

You will educate customers on Lush values, support product knowledge, and lead by example in merchandising and brand initiatives. The role focuses on coaching, training, and ensuring a positive, productive environment, with responsibilities including cash handling, opening/closing, and