Shoes Store Lead: Customer Experience & Operations

DSW-Designer Shoe Warehouse; Eugene (OR); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Employee discounts

Job summary

DSW-Designer Shoe Warehouse in Eugene, OR is seeking a Store Manager to lead customer service excellence, merchandising, and omni-store activities. You will partner with the management team to prioritize daily, weekly, and monthly goals, ensuring policy compliance and loss prevention while driving sales.

You will coach associates to deliver a consistent customer experience, manage scheduling and payroll, and support recruiting and onboarding.

Qualifications

• Must provide excellent customer service with professionalism and enthusiasm.
• Strong verbal and written communication abilities.
• Ability to manage time, coach staff, and meet time-bound goals.
• Availability to work nights, weekends, holidays, and shifts outside traditional hours.
• Proficient with retail technology to engage customers (POS systems, devices).
• Ability to stand/walk up to 100% of shift and lift up to 50 pounds.

Responsibilities

• Be empowered to meet customers where they are and personalize their experience.
• Elevate in-store experience by modeling CEL behaviors and coaching associates to KPI goals.
• Ensure a positive customer experience and maintain store standards during opening/closing.
• Review action plans to complete daily/weekly/monthly tasks.
• Increase sales by using inventory reports to optimize displays.
• Execute audits, transfers, and other processes, and ensure policy compliance.
• Support Store Manager with scheduling, payroll, and labor deliverables.
• Assist in recruiting, interviewing, and onboarding Store Associate candidates.

Skills

Excellent customer service

Verbal and written communication

Time management / accountability

Flexibility: nights, weekends, and on‑

Education

High school diploma or equivalent

Some college

Job description

DSW-Designer Shoe Warehouse in Eugene, OR is seeking a Store Manager to lead customer service excellence, merchandising, and omni-store activities. You will partner with the management team to prioritize daily, weekly, and monthly goals, ensuring policy compliance and loss prevention while driving sales.

You will coach associates to deliver a consistent customer experience, manage scheduling and payroll, and support recruiting and onboarding.