Store Operations Manager: Customer Experience & Inventory

DSW-Designer Shoe Warehouse; North Olmsted (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

DSW-Designer Shoe Warehouse is seeking a store leadership professional to enhance the customer experience and drive results. You will partner with store management to execute merchandising, omni activities, and inventory tasks that support sales goals and KPI attainment.

You will lead efforts to maintain store standards, complete open/close routines, and coach associates. The role requires flexibility for nights, weekends, and holidays while focusing on safety and policy compliance.

Qualifications

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.
• Some college preferred.
• Availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.

Responsibilities

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associates to achieve store goals and KPI.
• Maintains store standards and completes daily open/close tasks, including cleaning, recovery and maintenance.
• Review and communicate actions to ensure tasks are completed daily/weekly/monthly.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Ensure execution of processes related to audits, transfers, damages, etc., and adherence to policies.

Skills

Customer service

Team leadership

Communication

Time management

Availability

Tech literacy

Education

High school diploma

Job description

DSW-Designer Shoe Warehouse is seeking a store leadership professional to enhance the customer experience and drive results. You will partner with store management to execute merchandising, omni activities, and inventory tasks that support sales goals and KPI attainment.

You will lead efforts to maintain store standards, complete open/close routines, and coach associates. The role requires flexibility for nights, weekends, and holidays while focusing on safety and policy compliance.