Store Operations & Customer Experience Lead

DSW-Designer Shoe Warehouse; Hillsboro (OR); On-site; USD 42,000 - 52,000; Full time

Job summary

DSW-Designer Shoe Warehouse in Hillsboro, OR, is seeking a Store Leader to support management in driving sales and customer experience. You will partner with leadership on priorities, manage inventory, and execute operational processes in line with company standards.

Responsibilities include modeling customer-first behaviors, guiding associates, and coordinating open/close tasks while maintaining store standards and compliance. Availability for nights, weekends, and holidays is required.

Qualifications

• Delivers excellent customer service with a positive attitude.
• Communicates clearly with customers and team members.
• Leads and collaborates with store team to meet goals.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and guiding staff.
• Ensure positive customer experiences and complete daily open/close tasks.
• Review daily communication, plan tasks, follow up on actions.
• Communicate daily progress and support audits, donations, transfers, and damages.
• Support omni-channel in-store activities like Buy Online Pick Up In Store.

Skills

Customer service

Communication

Team leadership

Education

High school diploma or equivalent

Tools

POS system

Job description

DSW-Designer Shoe Warehouse in Hillsboro, OR, is seeking a Store Leader to support management in driving sales and customer experience. You will partner with leadership on priorities, manage inventory, and execute operational processes in line with company standards.

Responsibilities include modeling customer-first behaviors, guiding associates, and coordinating open/close tasks while maintaining store standards and compliance. Availability for nights, weekends, and holidays is required.