Shoe Department Lead — Customer Experience Coach

Bloomingdale's; Boston (MA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Day-1 Medical, Dental, Vision Benefits

Competitive Pay

Paid Time Off

Flexible Holiday Time-Off & Flexible S

Instant access to earned wages withPay

Enhanced benefits: pet, home & auto

401(k) plan options available

Bonus earning opportunities

Growth potential opportunities

Employee Discount at Bloomingdale's &M

More

Job summary

Bloomingdale's in Boston seeks a Shoe Operating Assistant to lead customer experience within the department, partnering with the Business Manager and acting as a player-coach on the floor and in stock areas. You will engage customers, support selling initiatives, manage stock, and help drive service excellence in a fast-paced, collaborative environment.

The role emphasizes teamwork, adaptability, and a proactive approach to meeting store goals while maintaining a high standard of presentation

Qualifications

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Able to engage in conversation and deliver excellent customer service.

Responsibilities

• Engage with management, coworkers, and clients to provide outstanding service.
• Lead customer experience initiatives and assist with stock management.
• Communicate workload progress and assist with daily operations.

Skills

Customer service

Communication

Cash handling

Sales skills

Multi-tasking

Education

High School Diploma or equivalent

Tools

POS system

Job description

Bloomingdale's in Boston seeks a Shoe Operating Assistant to lead customer experience within the department, partnering with the Business Manager and acting as a player-coach on the floor and in stock areas. You will engage customers, support selling initiatives, manage stock, and help drive service excellence in a fast-paced, collaborative environment.

The role emphasizes teamwork, adaptability, and a proactive approach to meeting store goals while maintaining a high standard of presentation