Shoe Operating Assistant - Chestnut Hill

Brobston Group; Massachusetts; On-site; USD 35,000 - 48,000; Full time

Job summary

Brobston Group in Massachusetts is seeking a Shoe Operating Assistant to support the customer experience and department operations in the shoe department.

This player-coach role partners with the Business Manager and leadership to guide associates, manage stock, and support selling-floor initiatives.

Responsibilities include leading customer experience efforts, maintaining stockroom standards, coordinating workloads, and ensuring smooth stock processes to drive business results.

Qualifications

• Requires strong communication, customer engagement and interpersonal skills.
• Ability to manage multiple priorities and work independently or with a team.
• Proven ability to guide and develop others in a retail setting.

Responsibilities

• Lead customer experience initiatives and help associates maintain standards in the stockroom and on the selling floor.
• Support stockroom organization, multiple-unit selling, and business-driving initiatives.
• Manage stock processes including job-outs, mismates, damages, repairs, and markdowns.
• Communicate workload progress and support workload planning and store initiatives.

Skills

Strong communication

Customer engagement

Interpersonal skills

Leadership

Education

High school diploma or equivalent

Job description

Summary

The Shoe Operating Assistant supports the customer experience and department operations in the shoe department. This player-coach role partners with the Business Manager and leadership to guide associates, manage stock, and support selling-floor initiatives.

Responsibilities

• Lead customer experience initiatives and help associates maintain standards in the stockroom and on the selling floor.
• Support stockroom organization, multiple-unit selling, and business-driving initiatives.
• Manage job-outs, mismates, damages, repairs, markdowns, and other stock processes.
• Communicate workload progress and support workload planning and store initiatives.

Requirements

• High school diploma or equivalent.
• 1-2 years of related experience.
• Strong communication, customer engagement, and interpersonal skills.
• Ability to manage multiple priorities, use technology and register equipment, and work independently or as part of a team.
• Flexible availability, dependable attendance, and ability to frequently lift or move up to 25 pounds.