Shoe Department Operations & Customer Experience Associate

Brobston Group; McLean (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Brobston Group is seeking a Shoe Operating Assistant to support the customer experience in the men’s shoe department and assist with department operations under the supervision of the Business Manager and sales professionals.

You will help maintain stockroom standards, support selling-floor initiatives, and handle operational tasks while communicating workload progress and assisting in planning store activities.

Qualifications

• High school diploma or equivalent and 1-2 years of related experience.
• Strong communication, interpersonal, and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Comfort using registers, calculators, and other technology; basic math skills.
• Flexible availability, dependable attendance, and ability to lift or move up to 25 pounds.

Responsibilities

• Support customer experience initiatives and partner with department leadership on business-driving efforts.
• Maintain stockroom organization and support selling-floor initiatives.
• Manage jobouts, mismates, damages, repairs, and other operational tasks to department standards.
• Communicate workload progress and help plan department and store workload.

Skills

Communication

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Job description

Brobston Group is seeking a Shoe Operating Assistant to support the customer experience in the men’s shoe department and assist with department operations under the supervision of the Business Manager and sales professionals.

You will help maintain stockroom standards, support selling-floor initiatives, and handle operational tasks while communicating workload progress and assisting in planning store activities.