Shoe Ops & Customer Experience Lead

Bloomingdale's; McLean (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee Discount at Bloomingdale's &

Macy's Stores

Growth potential opportunities

Paid Time Off

Flexible Scheduling

Job summary

Bloomingdale's in McLean, VA is seeking a Shoe Operating Assistant to lead customer experience initiatives within the department, working with the Business Manager. The OA is on the frontlines and in the back of the house as a player-coach, influencing associates and stock handling.

The role emphasizes building relationships, knowledge of footwear, and collaboration across teams. Effective communication, energy, and problem-solving thrive in a fast-paced setting with flexible scheduling.

Qualifications

• High School Diploma or equivalent.
• 1-2 years related experience.
• Able to easily engage in conversation.
• Social ease and quick response to customer needs and inquiries.
• Able to communicate effectively with customers, peers and management.
• Basic math functions to operate register, handle money and make change.
• Able to use a calculator.
• Able to work independently and as part of a team in a learning environment.
• Able to use and navigate multiple technological devices.
• Ability to sell and build a sale through conversational interaction.
• Enjoys meeting and interacting with customers; demonstrates strong interpersonal skills.
• Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.
• Ability to work a flexible schedule based on department and store/company needs which may include day, evening, weekends, and/or holidays.

Responsibilities

• Engage with management, coworkers, and clients, actively seeking new ways to provide an outstanding customer experience.
• Support 4-to-the-floor initiative and multiple unit selling with stockroom layout at standard and consistent feedback to Business Manager on sales professional observations.
• Partners with Business Manager and leadership partners on business-driving initiatives.
• Leads the customer experience initiatives within the department, holding sales professionals responsible to their areas of pride, both in the stock room and on the selling floor.
• Partners in areas outside of primary assignment in shoes as needed.
• Communicates daily with supervisor on workload progress, challenges, and accomplishments.
• Knows shoe business trends and utilizes business reports, inclusive of markdown sell-through.
• Manages Jobout, MisMates, CDTs, Damages, Repairs and NCTs to standard, requiring selling professional participation when appropriate.
• Attends weekly workload planning meeting, proactively planning workload in advance, gaining support to complete workload when needed, and supporting total store workload.
• Strategies opportunities to improve upon Big Day execution, taking service on those days to a higher level.

Job description

Bloomingdale's in McLean, VA is seeking a Shoe Operating Assistant to lead customer experience initiatives within the department, working with the Business Manager. The OA is on the frontlines and in the back of the house as a player-coach, influencing associates and stock handling.

The role emphasizes building relationships, knowledge of footwear, and collaboration across teams. Effective communication, energy, and problem-solving thrive in a fast-paced setting with flexible scheduling.