Shipping & Returns Specialist — Flexible Hours & Perks

Staples, Inc.; Bozeman (MT); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Flexible hours

Paid time off

Weekly pay

Career development

Associate discounts

Retail discounts

401(k) match

Dental insurance

Vision insurance

Medical coverage

Other benefits

Competitive pay

Job summary

Staples, Inc. in Bozeman, MT is seeking Shipping Associates to provide outstanding customer service while assisting customers with shipping needs and unpackaged returns in our busy retail store.

You will join a collaborative team, enjoy a fun store culture, and receive training through our program. The role offers flexible hours and opportunities for career development in a retail environment.

Qualifications

• Customer service experience is preferred.
• Ability to identify customer needs and present solutions.
• Strong communication with customers and team members.
• Ability to work in a fast-paced, team-based environment.
• Flexible schedule to meet store needs.
• Comfort with physical tasks including lifting.
• Ability to manage multiple tasks simultaneously.
• Ability to handle conflicts professionally.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Customer service

Sales ability

Communication

Teamwork

Flexibility

Physical stamina

Multi-tasking

Conflict resolution

Job description

Staples, Inc. in Bozeman, MT is seeking Shipping Associates to provide outstanding customer service while assisting customers with shipping needs and unpackaged returns in our busy retail store.

You will join a collaborative team, enjoy a fun store culture, and receive training through our program. The role offers flexible hours and opportunities for career development in a retail environment.