Shipping & Returns Specialist - Flexible Hours & Growth

Staples; Beaver Dam (WI); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Flexible part time hours or full-time

Weekly pay

Career development program

Associate discounts on merchandise

401(k) plan with company match

Dental and vision insurance

And many more benefits

Job summary

Staples is seeking a Customer Returns and Shipping Associate in Beaver Dam, WI. This permanent role involves handling full-serve shipping, unpackaged returns, and assisting customers with shipping options. Training provided and a team-oriented retail culture are emphasized.

You will support shipping operations, engage customers, and maintain an organized shipping area while contributing to a positive store environment.

Qualifications

• Able to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high paced environment.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service for returns and shipping needs (e.g., Amazon returns, UPS shipments).
• Engage in and identify customer needs for shipping and explain different shipping options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive environment for customers.
• Understand and use basic selling skills to engage and present solutions.
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties).

Skills

Customer service

Sales awareness

Teamwork

Communication

Job description

Staples is seeking a Customer Returns and Shipping Associate in Beaver Dam, WI. This permanent role involves handling full-serve shipping, unpackaged returns, and assisting customers with shipping options. Training provided and a team-oriented retail culture are emphasized.

You will support shipping operations, engage customers, and maintain an organized shipping area while contributing to a positive store environment.