Customer Returns and Shipping Associate (Beaver Dam, WI)

Staples; Beaver Dam (WI); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Flexible part time hours or full-time

Weekly pay

Career development program

Associate discounts on merchandise

401(k) plan with company match

Dental and vision insurance

And many more benefits

Job summary

Staples is seeking a Customer Returns and Shipping Associate in Beaver Dam, WI. This permanent role involves handling full-serve shipping, unpackaged returns, and assisting customers with shipping options. Training provided and a team-oriented retail culture are emphasized.

You will support shipping operations, engage customers, and maintain an organized shipping area while contributing to a positive store environment.

Qualifications

• Able to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high paced environment.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service for returns and shipping needs (e.g., Amazon returns, UPS shipments).
• Engage in and identify customer needs for shipping and explain different shipping options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive environment for customers.
• Understand and use basic selling skills to engage and present solutions.
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties).

Skills

Customer service

Sales awareness

Teamwork

Communication

Job description

Customer Returns and Shipping Associate (Beaver Dam, WI) Staples

Address 1645 North Spring Street, Beaver Dam, WI, 53916, US

Job Type Permanent

Description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

Help both your customer and your store win.

Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

Engage in and identify customer needs for shipping and explain different shipping options

Maintain the Shipping area to ensure efficient processing and storage of packages

Ensure supplies required to process Ship and Returns are in stock

Provide exceptional customer service to create a positive, inviting environment for customers

Understand and use basic selling skills to engage and present solutions

Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.

Benefits

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with a company match
• Dental and vision insurance, full-time eligible for medical coverage
• And many more benefits
• Compensation based on qualifications and experience