Shipping & Returns Specialist (Flexible Hours)

Staples, Inc.; Uniontown (Fayette County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible hours

Paid time off

Weekly pay

Career development

Associate discounts

Retailer discounts

401(k) match

Dental insurance

Vision insurance

Medical coverage

Job summary

Staples, Inc. in the United States is seeking Shipping Associates to deliver exceptional customer service while assisting with shipping needs and unpackaged returns in-store.

The role offers flexible part-time or full-time hours, with opportunities for career development and discounts on merchandise. You will engage customers, manage shipping options, and help maintain an organized shipping area in a fast-paced retail environment.

Qualifications

• Able to work a flexible schedule based on the store’s needs
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Customer engagement

Flexibility

Attention to detail

Team collaboration

Multitasking

Conflict management

Honesty and integrity

Lift 100 pounds

Job description

Staples, Inc. in the United States is seeking Shipping Associates to deliver exceptional customer service while assisting with shipping needs and unpackaged returns in-store.

The role offers flexible part-time or full-time hours, with opportunities for career development and discounts on merchandise. You will engage customers, manage shipping options, and help maintain an organized shipping area in a fast-paced retail environment.