Returns & Shipping Pro — Flexible Hours & Perks

Staples, Inc.; Westminster (MD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Flexible hours

Paid time off

Weekly pay

Career development program

Employee discounts

Retailer discounts

401(k) match

Dental insurance

Vision insurance

Medical coverage (full-time)

Many more benefits

Compensation based on qualifications

Job summary

Staples, Inc. is hiring Shipping Associates to support in-store shipping and unpackaged returns while delivering exceptional customer service. The role involves engaging customers, preparing packages for pickup with third-party carriers, and maintaining an organized shipping area.

Training is provided and hiring is immediate. Flexible part-time or full-time hours, weekly pay, and career development programs accompany benefits such as employee discounts, 401(k) with company match, and coverage

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Must be able to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Job description

Staples, Inc. is hiring Shipping Associates to support in-store shipping and unpackaged returns while delivering exceptional customer service. The role involves engaging customers, preparing packages for pickup with third-party carriers, and maintaining an organized shipping area.

Training is provided and hiring is immediate. Flexible part-time or full-time hours, weekly pay, and career development programs accompany benefits such as employee discounts, 401(k) with company match, and coverage