Flexible Returns & Shipping Specialist

Staples; South Burlington (VT); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible hours and full-time options

Paid time off

Weekly pay

Career development program

Associate discounts on merchandise

401(k) plan with company match

Dental and vision insurance

And many more benefits

Compensation based on qualifications

Job summary

Staples is hiring Shipping Associates to deliver exceptional customer service in our retail store. You’ll assist with shipping needs and unpackaged returns, while contributing to a fun, team-oriented culture. Hiring immediately with training provided, and opportunities to interview in person after applying.

Salary is based on qualifications and experience. A wide range of benefits and a career development program are available, with flexible hours to fit store needs.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Must engage with customers to understand their needs and drive sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail and ability to multi-task.
• Ability to collaborate in a fast-paced, sometimes stressful environment.
• Maintain honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive, inviting environment for customers.
• Understand and use basic selling skills to engage and present solutions.
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned).

Skills

Customer service

Sales skills

Flexible schedule

Lifting up to 100 lbs

Attention to detail

Team collaboration

Conflict management

Honesty and integrity

Job description

Staples is hiring Shipping Associates to deliver exceptional customer service in our retail store. You’ll assist with shipping needs and unpackaged returns, while contributing to a fun, team-oriented culture. Hiring immediately with training provided, and opportunities to interview in person after applying.

Salary is based on qualifications and experience. A wide range of benefits and a career development program are available, with flexible hours to fit store needs.