Shipping & Customer Support Specialist

XPO Logistics, Inc.; Wichita (KS); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

13 days PTO first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. in Wichita, KS is seeking a Customer Service Representative to support shipments, answer inquiries, and resolve issues on a full-time basis.

You will bill shipments, handle documentation, and assist customers with rate quotes, tariffs and billing questions while performing general clerical duties. The ideal candidate has 2 years of customer service experience, strong computer and 10-key skills, and proficiency in Microsoft Office.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution

Skills

Customer service experience

Typing & 10-key

Microsoft Office

Shift flexibility

Job description

XPO Logistics, Inc. in Wichita, KS is seeking a Customer Service Representative to support shipments, answer inquiries, and resolve issues on a full-time basis.

You will bill shipments, handle documentation, and assist customers with rate quotes, tariffs and billing questions while performing general clerical duties. The ideal candidate has 2 years of customer service experience, strong computer and 10-key skills, and proficiency in Microsoft Office.