Shipping & Customer Support — Day-One Benefits

XPO; Memphis (TN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

Earn up to 13 days PTO your first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in Memphis to bill shipments, resolve documentation issues, and assist customers with inquiries such as tracing shipments and billing questions. The role requires availability for a range of shifts and a strong foundation in customer service and office software.

The position offers comprehensive benefits and growth opportunities within a global logistics network.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing / 10-key

Microsoft Office

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in Memphis to bill shipments, resolve documentation issues, and assist customers with inquiries such as tracing shipments and billing questions. The role requires availability for a range of shifts and a strong foundation in customer service and office software.

The position offers comprehensive benefits and growth opportunities within a global logistics network.