Logistics CS Specialist | Health Day One & PTO

XPO Logistics, Inc.; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance on day one

Life insurance

Disability insurance

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative in the United States to support customers with inquiries, shipments tracking, rate quotes, and billing questions.

The role includes clerical duties and resolution of shipment documentation issues on a typical day. The position offers comprehensive benefits beginning on day one, including health insurance, life and disability insurance, PTO, holidays, a 401(k) with company match, and education assistance, with focus on accuracy and

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing skills

Strong computer skills

Microsoft Office

Shift flexibility

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative in the United States to support customers with inquiries, shipments tracking, rate quotes, and billing questions.

The role includes clerical duties and resolution of shipment documentation issues on a typical day. The position offers comprehensive benefits beginning on day one, including health insurance, life and disability insurance, PTO, holidays, a 401(k) with company match, and education assistance, with focus on accuracy and