Customer Support Specialist - Day-One Benefits + Growth

XPO Logistics, Inc.; Colorado Springs (CO); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Health insurance

PTO 13 days

9 paid holidays

401(k) match

Education assistance

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative in Colorado Springs, CO to support the LTL unit. You will handle customer inquiries, bill shipments, resolve documentation issues, and perform clerical tasks on a fast-paced dock environment.

The ideal candidate has 2 years of customer service experience, strong computer skills including MS Office, and flexibility to work days, evenings, nights and weekends. Competitive pay and full benefits are offered.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

10-key skills

Microsoft Office

Shift flexibility

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative in Colorado Springs, CO to support the LTL unit. You will handle customer inquiries, bill shipments, resolve documentation issues, and perform clerical tasks on a fast-paced dock environment.

The ideal candidate has 2 years of customer service experience, strong computer skills including MS Office, and flexibility to work days, evenings, nights and weekends. Competitive pay and full benefits are offered.