On-Dock Customer Service & Billing Specialist

XPO; San Diego (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

Earn up to 13 days PTO first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in San Diego to handle shipments, resolve documentation errors, and assist customers with inquiries. This role emphasizes strong communication, accurate data entry, and timely problem solving to support our shipping operations.

The ideal candidate will have 2 years of customer service experience, proficient typing and 10-key capabilities, and be able to work a variety of shifts including days, evenings, nights and weekends.

Qualifications

• Minimum 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing & 10-key skills

Computer skills

Shifts flexibility

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in San Diego to handle shipments, resolve documentation errors, and assist customers with inquiries. This role emphasizes strong communication, accurate data entry, and timely problem solving to support our shipping operations.

The ideal candidate will have 2 years of customer service experience, proficient typing and 10-key capabilities, and be able to work a variety of shifts including days, evenings, nights and weekends.