Part-Time Customer Support Specialist — Flexible Shifts

XPO Logistics, Inc.; Baltimore (MD); On-site; USD 32,000 - 37,000; Part time

Job summary

XPO Logistics, Inc. in Baltimore, MD is seeking a part-time Customer Service Representative to bill shipments, resolve documentation issues, and assist customers with rate quotes and invoicing.

The role requires 2 years of customer service, strong computer and 10-key skills, proficiency in Microsoft Office, and flexibility to work days, evenings, nights and weekends; the job offers competitive pay and benefits for eligible shifts.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

10-key skills

Microsoft Office

Shift flexibility

Job description

XPO Logistics, Inc. in Baltimore, MD is seeking a part-time Customer Service Representative to bill shipments, resolve documentation issues, and assist customers with rate quotes and invoicing.

The role requires 2 years of customer service, strong computer and 10-key skills, proficiency in Microsoft Office, and flexibility to work days, evenings, nights and weekends; the job offers competitive pay and benefits for eligible shifts.