Customer Service Specialist — Flexible Shifts & Shipping Support

XPO, Inc.; Westminster (VT); On-site; USD 31,000 - 36,000; Part time

Benefits offered by this job

Benefits for 30+ hours

Job summary

XPO, Inc. is seeking a part-time Customer Service Representative in Westminster, VT to support billing, inquiries, and documentation on a fast-paced dock environment. You will handle shipments, tariff queries, and billing while maintaining accurate records and providing excellent service.

This role requires 2 years of customer service experience, strong computer and 10-key skills, and flexibility to work days, evenings, nights and weekends. Competitive benefits apply for qualifying hours.

Qualifications

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties including answering and directing phone calls, filing, data entry and billing
• Process over, short, and damaged freight and related documentation for customer resolution

Skills

Customer service

Typing

10-key

MS Office

Job description

XPO, Inc. is seeking a part-time Customer Service Representative in Westminster, VT to support billing, inquiries, and documentation on a fast-paced dock environment. You will handle shipments, tariff queries, and billing while maintaining accurate records and providing excellent service.

This role requires 2 years of customer service experience, strong computer and 10-key skills, and flexibility to work days, evenings, nights and weekends. Competitive benefits apply for qualifying hours.