Shipboard Hotel Leader | Guest Experience & Operations

American Cruise Lines; Hannibal (MO); On-site; USD 65,000 - 96,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision benefits

401(k) with match

Travel and meals provided

Job summary

American Cruise Lines seeks an Assistant Hotel Manager to support the Hotel Manager in delivering exceptional service on our US-flag ships. You will supervise the hotel team, ensure dining, housekeeping, and guest services meet standards, and assist with events, training, and turnover.

You will contribute to guest satisfaction, crew morale, and compliance with company procedures while living aboard for extended voyages. A hospitality background and leadership experience are essential.

Qualifications

• Bachelor’s degree in hospitality management or Hotel & Restaurant Management preferred.
• Proficiency in Microsoft Office Suite applications.
• Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
• US Coast Guard regulated pre-employment drug test.
• Transportation Worker Identification Credential (TWIC).
• English language skills (verbal and written).

Responsibilities

• Supervise the Housekeeping Manager and Guest Service Coordinator under the direction of the Hotel Manager.
• Assist Hotel Manager as directed.
• Assist Dining Room Manager during all meal services.
• Perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.
• Prepare for turnover and handoff of duties during scheduled time off from ship.
• Oversee bar operations and manage wine/liquor inventory.
• Assists ship officers in achieving weekly sales goals.
• Maintain cleanliness in passenger areas and supervise housekeeping standards.

Skills

Organizational skills

Leadership

Communication

Travel readiness

Education

Bachelor’s degree in hospitality management

Tools

Microsoft Office Suite

Job description

American Cruise Lines seeks an Assistant Hotel Manager to support the Hotel Manager in delivering exceptional service on our US-flag ships. You will supervise the hotel team, ensure dining, housekeeping, and guest services meet standards, and assist with events, training, and turnover.

You will contribute to guest satisfaction, crew morale, and compliance with company procedures while living aboard for extended voyages. A hospitality background and leadership experience are essential.