Shift Training Lead & Team Coach

Paycom - ATS; China Grove (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Paycom - ATS is seeking a Team Trainer to guide and develop frontline staff. You will train new hires, cross-train employees on procedures, and lead a shift as the go-to problem solver. You will focus on guest service quality, standard adherence, and teamwork.

You will conduct pre-shift huddles, assist with scheduling, monitor productivity, and help maintain food safety and order accuracy on a busy restaurant floor.

Qualifications

• Experience training or coaching new employees.
• Ability to lead and guide a team during shifts.
• Commitment to guest service and satisfaction.

Responsibilities

• Lead training for current staff and onboarding of new employees.
• Cross-train team members on products/procedures and provide coaching.
• Oversee team in manager's absence and resolve issues on shift.
• Lead pre-shift huddles/meetings and schedule staff.
• Monitor food cost and productivity reports.
• Ensure proper dining room setup, food safety and order accuracy.

Skills

Training

Coaching

Team leadership

Customer service

Communication

Job description

Paycom - ATS is seeking a Team Trainer to guide and develop frontline staff. You will train new hires, cross-train employees on procedures, and lead a shift as the go-to problem solver. You will focus on guest service quality, standard adherence, and teamwork.

You will conduct pre-shift huddles, assist with scheduling, monitor productivity, and help maintain food safety and order accuracy on a busy restaurant floor.