Shift Leader: Lead Service, Teams & Profit

Paycom - ATS; Boonsboro (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Low-Cost Health Insurance

Career Advancement

Paid Time Off

Sick Leave

401k with company match

Tuition Reimbursement annually

Job summary

Paycom - ATS is seeking a Shift Leader to assist the Store Manager in daily operations, uphold food quality, safety, and the customer experience, and help drive store profitability in a fast-paced local market.

You will hire, train, and develop team members, mentor Customer Service Representatives, and ensure timely completion of daily paperwork. Must be at least 18, able to work weekends and holidays, and demonstrate reliable transportation in a retail environment.

Qualifications

• High School Diploma or equivalent preferred.
• Successful completion of store training.
• Previous experience supervising others, preferred.
• Must be at least 18 years old.
• Computer literacy required.
• Food service experience preferred, ideally in a managerial role.
• ServSafe certification preferred or obtainable within 2 months of hire.

Responsibilities

• Maintain high standards for food quality, customer service, food safety and store cleanliness.
• Provide superior customer service to all customers.
• Assist with hiring, training, and development of store employees.
• Motivate and lead Customer Service Representatives by example.
• Complete daily paperwork and computer entry in a timely manner.
• Handle special assignments and projects as needed.

Skills

Leadership

Customer service

Communication

Teamwork

Food safety

Education

High School Diploma or equivalent

Tools

POS system

Computer literacy

Job description

Paycom - ATS is seeking a Shift Leader to assist the Store Manager in daily operations, uphold food quality, safety, and the customer experience, and help drive store profitability in a fast-paced local market.

You will hire, train, and develop team members, mentor Customer Service Representatives, and ensure timely completion of daily paperwork. Must be at least 18, able to work weekends and holidays, and demonstrate reliable transportation in a retail environment.