Shift Supervisor: Vibe & Guest Experience Lead

Joe & the Juice / France; San Ramon (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Employee Discount

Paid Sick Time

Free coffee

Job summary

Joe & The Juice is seeking a Shift Supervisor to keep the store heartbeat alive. You’ll lead the shift, maintain smooth operations, delegate tasks, and support juicers to grow and shine.

You’ll drive guest experiences and help manage daily targets with energy and a team-first mindset. Reporting to the Store Manager, you’ll supervise operations, ensure cleanliness and safety, and contribute to a culture where growth and personal development are valued.

Qualifications

• 1–2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills
• Ability to stay cool and lead under pressure
• Passion for people, service, and personal growth
• A proactive, hands-on approach with a team-first mindset

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Supervisory experience

Team leadership

Organizational skills

Communication skills

Calm under pressure

People-focused

Job description

Joe & The Juice is seeking a Shift Supervisor to keep the store heartbeat alive. You’ll lead the shift, maintain smooth operations, delegate tasks, and support juicers to grow and shine.

You’ll drive guest experiences and help manage daily targets with energy and a team-first mindset. Reporting to the Store Manager, you’ll supervise operations, ensure cleanliness and safety, and contribute to a culture where growth and personal development are valued.