Shift Supervisor: Lead Vibe & Guest Experience

Joe & the Juice / United States; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

$19.35+tips

Health Insurance

Employee Discount

Free coffee

Job summary

JOE & THE JUICE is seeking a Shift Supervisor to keep the heartbeat of the store alive. You’ll lead the shift with a focus on smooth operations, delegation, and supporting juicers to shine, while upholding energy, standards, and guest satisfaction.

Reporting to the Store Manager, you’ll drive daily tasks, supervise cleanliness, and push toward sales targets, helping the team deliver top-notch guest experiences in a fast-paced, music-driven environment.

Qualifications

• 1–2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills; ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Organizational skills

Communication skills

Team leadership

Calm under pressure

Job description

JOE & THE JUICE is seeking a Shift Supervisor to keep the heartbeat of the store alive. You’ll lead the shift with a focus on smooth operations, delegation, and supporting juicers to shine, while upholding energy, standards, and guest satisfaction.

Reporting to the Store Manager, you’ll drive daily tasks, supervise cleanliness, and push toward sales targets, helping the team deliver top-notch guest experiences in a fast-paced, music-driven environment.