Shift Supervisor: Travel Plaza Team Leader

Applegreen Travel Plazas; Neptune Township (NJ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking a dedicated Shift Supervisor to lead daily shifts, ensuring top-tier customer service and adherence to brand standards and food safety protocols. You will mentor new hires and monitor cash handling policies while coordinating team tasks across the plaza.

The role requires strong leadership and a commitment to consistent, friendly service, with the ability to train staff and maintain operational procedures in a fast-paced travel plaza

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public and coworkers in a friendly, enthusiastic manner.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve complaints.
• Complete opening, daily and closing procedures/checklists.
• Operate POS system, process payments, and follow cash policies.
• Ensure proper food handling including labeling, dating, stocking, and temperature checks.
• Assist in various kitchen tasks including prepping and cooking.
• Stock, clean and sanitize workstation and equipment.
• Cross-sell and upsell products.
• Maintain knowledge of plaza products and services.
• Assist in training new team members.
• Follow brand standards, food safety requirements, and company policies.

Skills

Cash handling

Customer service

Leadership

Job description

Applegreen USA Welcome Centers Central Services is seeking a dedicated Shift Supervisor to lead daily shifts, ensuring top-tier customer service and adherence to brand standards and food safety protocols. You will mentor new hires and monitor cash handling policies while coordinating team tasks across the plaza.

The role requires strong leadership and a commitment to consistent, friendly service, with the ability to train staff and maintain operational procedures in a fast-paced travel plaza