Shift Supervisor, Travel Plaza Food Service

Applegreen Travel Plazas; Bear (DE); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers is seeking a Shift Supervisor to lead team members on shift, ensure excellent customer service, and uphold brand standards and safety policies. The role involves training new staff, monitoring cash handling, and ensuring compliance with procedures across the plaza.

The position requires standing for long periods, flexible scheduling including nights and weekends, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging with travelers and resolving complaints.
• Complete opening, daily and closing procedures/checklists per company policies.
• Operate POS system, process payments, and follow cash handling policies.
• Ensure proper food handling, labeling, dating, stocking, storing, rotating and temp checks.
• Perform kitchen tasks including prep, cooking, packaging, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Cross-sell and up-sell products and maintain product knowledge.

Skills

Cash handling

Customer service

Leadership

Public interaction

Job description

Applegreen USA Welcome Centers is seeking a Shift Supervisor to lead team members on shift, ensure excellent customer service, and uphold brand standards and safety policies. The role involves training new staff, monitoring cash handling, and ensuring compliance with procedures across the plaza.

The position requires standing for long periods, flexible scheduling including nights and weekends, and the ability to manage multiple tasks in a fast-paced environment.