Shift Supervisor - Lead Customer Service at Travel Plaza

Applegreen; Neptune City (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead shifts, ensure top‑notch customer service, train new team members, and uphold brand standards and food safety. You will oversee cash handling, walk-through procedures, and daily operations to support a fast-paced travel plaza environment.

The role requires standing for long periods, flexible scheduling, and a proactive, customer‑minded approach.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve customer complaints.
• Complete opening, daily and closing procedures/checklists per policy.
• Operate POS system, process payments, and follow cash handling rules.
• Ensure proper food handling, labeling, dating, stocking, and temperature checks.
• Perform kitchen tasks: prep, thawing, cooking, packaging, wrapping, cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Cross-sell and upsell products.
• Maintain knowledge of plaza products and services.
• Assist in training new team members.
• Follow brand standards, safety requirements, and company policies.
• Inform plaza leadership of issues observed.
• Perform other assigned tasks.

Skills

Cash handling

Customer service

Leadership

Job description

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead shifts, ensure top‑notch customer service, train new team members, and uphold brand standards and food safety. You will oversee cash handling, walk-through procedures, and daily operations to support a fast-paced travel plaza environment.

The role requires standing for long periods, flexible scheduling, and a proactive, customer‑minded approach.