Shift Supervisor & Store Operations Lead

Royal Farms; Baltimore (MD); Hybrid; USD 33,000 - 46,000; Full time

Job summary

Royal Farms in Baltimore is seeking a Team Leader to oversee all store operations on duty as the Person in Charge and support the management team in delivering excellent customer service and store conditions. You will coach team members, manage shift responsibilities, ensure food service execution, safety, and compliance, and drive sales while protecting assets and maintaining brand standards.

This role requires standing for long periods, lifting up to 50 lbs, and flexibility for second/third

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Responsibilities

• Oversee the full scope of shift operations as the Person in Charge, coordinating team responsibilities and addressing operational needs in real time.
• Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards.
• Oversee and hold team members accountable for compliance with policies, procedures, and safety requirements.
• Consistently follow all safety and security procedures to protect team members, customers, and company assets.
• Serve as a Certified Trainer by onboarding and training team members, providing regular feedback and coaching to ensure consistent execution of operational standards.
• Demonstrate accountability by completing assigned tasks with attention to detail.
• Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
• Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
• Performs other projects/duties as assigned.

Skills

Communication skills

Supervisory skills

Leadership

Team development

Education

High School Diploma or GED

Job description

Royal Farms in Baltimore is seeking a Team Leader to oversee all store operations on duty as the Person in Charge and support the management team in delivering excellent customer service and store conditions. You will coach team members, manage shift responsibilities, ensure food service execution, safety, and compliance, and drive sales while protecting assets and maintaining brand standards.

This role requires standing for long periods, lifting up to 50 lbs, and flexibility for second/third