Shift Leader: Guest Experience & Ops

Royal Farms; Salisbury (MD); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Royal Farms in Salisbury, MD is seeking a Team Leader to manage store operations while on duty and act as the person in charge when a more senior manager is not present. You will supervise team members, ensure excellent customer service, accurate POS handling, food service execution, and compliance with safety standards.

This role requires strong leadership, reliable attendance, and the ability to train staff; weekend and second/third shift work may be required.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Strong written, verbal, and interpersonal communication skills.
• Demonstrated strong leadership and supervisory abilities.
• Retail or food service management experience preferred.

Responsibilities

• Oversee store operations as the Person in Charge during shift.
• Manage customer service, product availability, and safety.
• Coach and train team members for consistent service.
• Ensure compliance with policies and procedures and cash controls.
• Handle POS transactions and vendor coordination.

Skills

Leadership

Communication

Supervisory Skills

Customer Service

Job description

Royal Farms in Salisbury, MD is seeking a Team Leader to manage store operations while on duty and act as the person in charge when a more senior manager is not present. You will supervise team members, ensure excellent customer service, accurate POS handling, food service execution, and compliance with safety standards.

This role requires strong leadership, reliable attendance, and the ability to train staff; weekend and second/third shift work may be required.