Shift Supervisor - Store Operations & Customer Service

CVS Health; Sarasota (FL); Presencial; USD 23 000 - 33 000; Tempo integral

Resumo da oferta

CVS Health is seeking a Shift Supervisor to support the Store Management team in driving store execution and performance, delivering excellent customer service, and building consumer loyalty. When managers are absent, this role leads staff, oversees opening/closing procedures and ensures smooth store operations.

The position focuses on customer satisfaction, merchandising, price presentation, and maintaining confidentiality while coordinating with management and crews across shifts.

Qualificações

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsabilidades

• Management
• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Customer Service
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Merchandise/Presentation
• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Conhecimentos

Deductive reasoning

Analytical skills

Advanced communication

Supervision skills

Flexible schedule

Overtime availability

Formação académica

High School Diploma or Equivalent

Descrição da oferta de emprego

CVS Health is seeking a Shift Supervisor to support the Store Management team in driving store execution and performance, delivering excellent customer service, and building consumer loyalty. When managers are absent, this role leads staff, oversees opening/closing procedures and ensures smooth store operations.

The position focuses on customer satisfaction, merchandising, price presentation, and maintaining confidentiality while coordinating with management and crews across shifts.