Shift Supervisor & Member Experience Lead

Little Rock Athletic Centers, LLC.; Little Rock (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Little Rock Athletic Centers, LLC. is seeking a shift supervisor to lead a guest-focused team and ensure a safe, welcoming environment for members and guests.

The role requires CPR/AED certification, strong communication, and a passion for service. You will supervise staff, resolve member issues, and uphold our values of family, fun, hospitality, integrity, and care while maintaining smooth club operations.

Qualifications

• Passion for leading a successful team.
• Current CPR/AED certification.
• Patience, tact and good communication skills.
• Knowledge of principles and processes for customer service.
• Solid work ethic.
• Commitment to our values: family, fun, hospitality, integrity, and care.

Responsibilities

• Provide excellent customer service to members and guests.
• Supervise facility and staff during shift.
• Facilitate and communicate member issues.
• Serve as Emergency/Medical first responder.
• Proactively meet all members needs and ensure all amenities are full.
• Be familiar with programming, house rules, and procedures.
• Be familiar with all Club operating systems.
• Be first responder for any medical situation or member issues.
• Report any necessary club repairs.
• Display knowledge of club processes and programs.
• Uphold our principle to “improve the day.”

Skills

Customer service

Team leadership

Communication

Problem solving

Emergency response

Job description

Little Rock Athletic Centers, LLC. is seeking a shift supervisor to lead a guest-focused team and ensure a safe, welcoming environment for members and guests.

The role requires CPR/AED certification, strong communication, and a passion for service. You will supervise staff, resolve member issues, and uphold our values of family, fun, hospitality, integrity, and care while maintaining smooth club operations.