Member Experience Concierge

Little Rock Athletic Club; Little Rock (AR); On-site; USD 26,000 - 38,000; Full time

Job summary

Little Rock Athletic Club is seeking a front desk / member services team member in Little Rock, AR. You will provide exceptional customer service, welcome members and guests, verify memberships, and assist with all club processes.

Responsibilities include opening/closing the facility, handling POS transactions, towel service, locker key distribution, and daily cleaning, all while upholding the club's hospitality and teamwork values.

Qualifications

• Patience, tact, and clear communication skills.
• Age 18 or older.
• Skills in both leadership and customer service.
• Solid work ethic.
• Commitment to values: hospitality, integrity, teamwork, care, and family.

Responsibilities

• Provide top-notch customer service and member experience.
• Open and close the facility based on shift schedule.
• Answer the phone and take messages for the Club Manager when necessary.
• Answer membership and facility questions.
• Greet and check in members, verify their Club privileges.
• Effectively process guest passes when Club privileges do not exist.
• Accurately answer questions regarding all Club processes and programs.
• Process all Point of Sale transactions.
• Complete opening and closing procedures, including balancing the cash drawer and maintaining the cleanliness standards of the Club.
• Wash, dry, and fold towels, and keep a constant supply of towels available to members and guests.
• Distribute locker keys.
• Perform daily cleaning duties.
• Uphold our principle to “Improve the day”.

Job description

Little Rock Athletic Club is seeking a front desk / member services team member in Little Rock, AR. You will provide exceptional customer service, welcome members and guests, verify memberships, and assist with all club processes.

Responsibilities include opening/closing the facility, handling POS transactions, towel service, locker key distribution, and daily cleaning, all while upholding the club's hospitality and teamwork values.