Shift Leader & Guest Experience Coach

Gearhead Outfitters; Fayetteville (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Gearhead Outfitters in Fayetteville, AR is seeking a Shift Leader to supervise staff during shifts and support sales on the sales floor. This role also involves guiding customer interactions and maintaining high service standards.

You will train teammates, handle returns and simple orders, and ensure daily tasks are completed while upholding store policies and a positive team environment.

Qualifications

• Time management to plan and prioritize tasks and meet deadlines.
• Problem solving with root-cause analysis and data gathering.
• Respect for diverse backgrounds and collaboration.
• Clear, purposeful communication with teammates and customers.

Responsibilities

• Direct teammates to provide attentive guest service.
• Educate teammates about products and share information.
• Help teammates refine sales techniques during shifts.
• Share store clinic updates and disseminate information.

Skills

Time Management

Analyzes and Solves Problems

Embraces Diversity

Communicates with Purpose

Maintains Cooperative Relationships

Demonstrates Integrity

Promotes Strong Work Ethic

Encourages Customer Focus

Decision Making

Attendance

Education

Bachelor’s degree in business related field

High School Diploma with 2 years’ experience in digital marketing or graphic design

Job description

Gearhead Outfitters in Fayetteville, AR is seeking a Shift Leader to supervise staff during shifts and support sales on the sales floor. This role also involves guiding customer interactions and maintaining high service standards.

You will train teammates, handle returns and simple orders, and ensure daily tasks are completed while upholding store policies and a positive team environment.