Front Desk & Member Experience Associate

Little Rock Athletic Centers LLC; Overlook Park (AR); On-site; USD 17,000 - 25,000; Full time

Job summary

Little Rock Athletic Centers LLC seeks a front desk/guest services associate to deliver outstanding member experiences at our Arkansas facility. You will greet members, process guest passes, answer questions, and handle POS transactions with accuracy.

You must be reliable, communicate clearly, and maintain tidiness and towel supplies. This role emphasizes hospitality, teamwork, and daily club operations, aligning with our values.

Qualifications

• Patience, tact, and clear communication skills.
• Age 18 or older.
• Skills in both leadership and customer service.
• Solid work ethic.
• Commitment to values: hospitality, integrity, teamwork, care, and family.

Responsibilities

• Provide top-notch customer service and member experience.
• Open and close the facility based on shift schedule.
• Answer the phone, take messages for the Club Manager when necessary.
• Answer membership and facility questions.
• Greet and check in members, verify their Club privileges.
• Effectively process guest passes when Club privileges do not exist.
• Accurately answer questions regarding all Club processes and programs.
• Process all Point of Sale transactions.
• Complete opening and closing procedures, including balancing the cash drawer and maintaining the cleanliness standards of the Club.
• Wash, dry, and fold the towels, and keep a constant supply of towels available to members and guests.
• Distribute locker keys.
• Perform daily cleaning duties.
• Uphold our principle to "Improve the day".

Skills

Customer service

Communication

Cash handling

Leadership

Tools

POS system

Job description

Little Rock Athletic Centers LLC seeks a front desk/guest services associate to deliver outstanding member experiences at our Arkansas facility. You will greet members, process guest passes, answer questions, and handle POS transactions with accuracy.

You must be reliable, communicate clearly, and maintain tidiness and towel supplies. This role emphasizes hospitality, teamwork, and daily club operations, aligning with our values.