Gym Shift Leader - Elevate Member Experience & Team Growth

Planet Fitness; Woburn (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Bi-Weekly Team Bonus

FREE Black Card membership after 30 days

Company paid benefits after 90 days

Paid Personal Time after 6 months

Job summary

A fitness franchise is seeking a Shift Leader to assist in overseeing gym operations and ensure an exceptional member experience. You will manage staff, maintain service quality, and facilitate member requests. Ideal candidates should possess strong customer service skills and a current CPR certification. Opportunities for training and advancement are available, along with competitive benefits including a free membership after 30 days of employment.

Qualifications

• Must be at least 18 years of age.
• Prior experience as a Member Service Representative preferred.
• Hardworking, enthusiastic, and energetic.

Responsibilities

• Assist in maintaining a welcoming atmosphere for all members.
• Oversee staff management and support Club Manager.
• Ensure superior customer service at all times.
• Resolve or escalate employee issues.
• Perform front desk activities including answering phones.

Skills

Superior customer service skills

Strong problem resolution skills

Solid supervisory skills

Basic computer proficiency (Microsoft Suite)

Education

High school diploma/GED equivalent

Current CPR Certification

Job description

A fitness franchise is seeking a Shift Leader to assist in overseeing gym operations and ensure an exceptional member experience. You will manage staff, maintain service quality, and facilitate member requests. Ideal candidates should possess strong customer service skills and a current CPR certification. Opportunities for training and advancement are available, along with competitive benefits including a free membership after 30 days of employment.