Shift Leader - Guest Experience & Team Coach

You Scream Holdings, LLC.; Little Rock (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

You Scream Holdings, LLC. is seeking a Restaurant Shift Manager in Little Rock, AR to lead high-volume service, ensure food safety, and coach a crew during scheduled shifts.

You will help manage operations, maintain a clean, welcoming dining area, and support the guest experience on busy days. The role requires supervision in a fast-paced setting, ServSafe certification, and strong organizational skills with a positive, proactive attitude.

Qualifications

• Minimum 6+ months of high volume quick service restaurant experience required.
• High School diploma or equivalent.
• Must be capable of supervising specific areas of the business in a fast-paced environment.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe certifiable.
• Highly organized and detail oriented.
• Work well under pressure packed situations while maintaining a great attitude.
• Comfortable standing for entire shift and able to lift 50 pounds.
• Exhibit good manners, proper personal hygiene, and promptness.
• Have fun and maintain a positive attitude at all times!

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan first service through timely and quality service.
• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow.
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team.
• Ensure that the restaurant is properly organized and staffed.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
• Models performance standards for all team members and work stations.
• At all times exhibit a genuine passion for excellence.
• Perform other duties as assigned by management.

Skills

Supervision

Food safety

ServSafe

Organization

Customer service

Teamwork

Positive attitude

Physical stamina

Hygiene

Education

High School diploma or equivalent

Job description

You Scream Holdings, LLC. is seeking a Restaurant Shift Manager in Little Rock, AR to lead high-volume service, ensure food safety, and coach a crew during scheduled shifts.

You will help manage operations, maintain a clean, welcoming dining area, and support the guest experience on busy days. The role requires supervision in a fast-paced setting, ServSafe certification, and strong organizational skills with a positive, proactive attitude.