Club Front Desk & Guest Experience Lead

Little Rock Athletic Centers, LLC.; Little Rock (AR); On-site; USD 17,000 - 21,000; Full time

Job summary

Little Rock Athletic Centers, LLC. is seeking a front desk associate to welcome members, answer questions, and manage daily front desk operations in our Little Rock facility.

You will balance cash, process transactions, and ensure a welcoming environment for guests and members. Responsibilities include opening and closing the club, answering phones, verifying privileges, distributing towels and locker keys, performing daily cleaning duties, and upholding our hospitality values of integrity,

Qualifications

• Patience, tact, and clear communication skills.
• Age 18 or older.
• Leadership and customer service abilities.
• Solid work ethic.
• Commitment to hospitality, integrity, teamwork, care and family.

Responsibilities

• Provide excellent customer service and member experience.
• Open and close the facility based on shift schedule.
• Answer the phone and relay messages to the Club Manager.
• Answer membership and facility questions.
• Greet and check in members; verify Club privileges.
• Process guest passes when privileges are not present.
• Handle all Point of Sale transactions accurately.
• Balance cash drawer and maintain cleanliness.
• Wash, dry, and fold towels; keep towels available.
• Distribute locker keys.
• Perform daily cleaning duties.
• Uphold the 'Improve the day' principle.

Skills

Customer service

Leadership

Communication skills

Work ethic

Hospitality values

Tools

Point of Sale (POS) system

Job description

Little Rock Athletic Centers, LLC. is seeking a front desk associate to welcome members, answer questions, and manage daily front desk operations in our Little Rock facility.

You will balance cash, process transactions, and ensure a welcoming environment for guests and members. Responsibilities include opening and closing the club, answering phones, verifying privileges, distributing towels and locker keys, performing daily cleaning duties, and upholding our hospitality values of integrity,