Shift Supervisor Management Trainee

CVS Health; Trotwood (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking Shift Supervisor Trainees for a short-term entry-level position aimed at developing supervisory skills. The role involves managing store staff, driving excellent customer service, and preparing for higher supervisory roles. Candidates must possess a high school diploma and experience in retail. A flexible schedule is essential.

Qualifications

• Experience in retail is preferred.
• Ability to work a flexible schedule including mornings, overnights, weekends.
• Advanced communication skills required.

Responsibilities

• Supervise store staff and ensure smooth operations.
• Assist customers with inquiries and promote customer service culture.
• Handle customer relations issues and maintain confidentiality.

Skills

Analytical skills

Communication skills

Customer service

Deductive reasoning

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The role involves performing tasks as directed to develop supervisory skills, completing basic management training, and learning key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open supervisory positions. These roles support the store management team in executing store operations and driving performance while focusing on excellent customer service. When no manager is onsite, the supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store staff through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy to ensure a positive shopping experience
   • Maintain customer/patient confidentiality

Minimum qualifications include a high school diploma or equivalent. Candidates should have experience in retail, deductive reasoning ability, analytical skills, computer skills, and advanced communication skills. Ability to work a flexible schedule, including early mornings, overnights, weekends, and overtime, is required.

Additional Information:

This pay range reflects the base hourly rate or full-time salary; actual offers depend on experience, education, location, and other factors.

About CVS Health

CVS Health is committed to helping people on their path to better health through innovative health services, plans, and community pharmacy programs, making quality care more affordable, accessible, and seamless.

Notice

CVS is an Equal Opportunity Employer, providing accommodations for applicants with disabilities. All new hires must complete Form I-9 and provide proof of work eligibility. An Automated Employment Decision Tool scores skills and responses, with details available at www.talentify.io/bias-audit-report. NYC applicants may request alternative processes or accommodations.