Shift Supervisor Management Trainee

CVS Health; Richmond (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks a Shift Supervisor Trainee in Richmond, Indiana, to learn supervisory skills and assist in driving store performance. This entry-level role involves supervising staff, ensuring excellent customer service, and preparing for future managerial positions through rigorous training.

Qualifications

• High school diploma or equivalent required.
• Retail experience preferred with flexibility for various shifts.
• Strong analytical and communication skills necessary.

Responsibilities

• Assist with customer questions and maintain customer confidentiality.
• Supervise staff by assigning and directing work tasks.
• Lead store operations in the absence of management.

Skills

Analytical skills

Advanced communication

Deductive reasoning

Customer service

Computer proficiency

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through excellent service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open supervisor positions. These roles support the store management team by driving store performance and enhancing customer loyalty through exceptional service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise staff by assigning, directing, and following up on activities
• Communicate effectively with management and staff

1. Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy, fostering a positive shopping experience
• Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent. Additional requirements include retail experience, deductive reasoning, analytical skills, computer proficiency, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

The pay range reflects the base hourly rate or full-time annual salary, with actual offers depending on experience, education, location, and other factors.

About CVS Health

CVS Health is committed to helping people on their path to better health through innovative health services, plans, and community pharmacy programs. Our goal is to make quality care accessible, affordable, and seamless, supporting overall well-being.

Notice

CVS is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities. Applicants must complete Form I-9 and provide proof of work eligibility. An Automated Employment Decision Tool will evaluate your skills. For accommodations or more information, contact [e-mail] or call 407-000-0000.