Shift Supervisor Management Trainee

CVS Health; Harrison (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Harrison, Ohio. This entry-level position prepares employees for supervisory roles by developing essential management and customer service skills. Upon successful completion, trainees are eligible for promotion to supervisory positions supporting store operations and enhancing customer loyalty. Ideal candidates possess a high school diploma, retail experience, and excellent communication skills.

Qualifications

• Minimum requirements include a high school diploma or equivalent.
• Candidates should have retail experience.
• Flexibility to work early mornings, overnights, weekends, and overtime is necessary.

Responsibilities

• Supervise store crew activities through assigning and directing.
• Assist customers with questions, problems, and complaints.
• Lead the store staff when no manager is onsite.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexibility

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These roles support the store management team in executing store operations and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew activities through assigning, directing, and following up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, help, thank)
   • Handle customer relations in accordance with company policy
   • Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent. Candidates should have retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime is necessary.

The pay range reflects the base hourly rate or full-time salary, depending on the position, with actual offers based on experience, education, location, and other factors.

About the company

At CVS Health, our purpose is helping people on their path to better health. We offer health services, plans, and community pharmacy services, aiming to make quality care affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

CVS is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or 407-000-0000.

All new hires must complete Form I-9 and provide proof of eligibility to work in the U.S. An Automated Employment Decision Tool (AEDT) will assess skills and responses. For NYC applicants, alternative processes or accommodations are available.