Shift Supervisor Management Trainee

CVS Health; Montgomery (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to enhance customer loyalty and drive store performance through effective management. The role requires an entry-level candidate who is eager to develop supervisory skills, with a focus on exceptional service and operational support for management. Successful trainees may advance to leadership positions, ensuring a positive shopping experience and supervising store staff.

Qualifications

• Retail experience is required.
• Must have analytical and communication skills.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Supervise store crew by directing and assigning tasks.
• Assist customers with questions and ensure excellent service.
• Handle customer relations issues per company policy.

Skills

Analytical skills

Communication skills

Deductive reasoning

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open leadership positions. These roles support the store management team by driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store crew through assigning, directing, and following up on activities
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture: greet, offer help, thank
• Handle customer relations issues per company policy, ensuring a positive shopping experience
• Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent, retail experience, deductive reasoning, analytical skills, computer proficiency, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime is necessary.

The pay range reflects the base hourly rate or full-time annual salary, depending on the position, with actual offers based on experience, education, location, and other factors.

About the company

At CVS Health, our purpose is helping people on their path to better health. We offer health services, plans, and community pharmacy services to make quality care more affordable, accessible, and seamless, supporting overall well-being.

Notice

Talentify is an Equal Opportunity Employer, providing accommodations for applicants with disabilities. Applicants must complete Form I-9 and present proof of eligibility. An Automated Employment Decision Tool will score skills and responses. For accommodations or alternative processes, contact the provided emails or phone numbers.