Shift Supervisor Management Trainee

CVS Health; Wilmington (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for supervisory roles within their retail operations. In this entry-level position, trainees will develop essential management skills while delivering exceptional customer service and supporting store performance. Successful candidates may advance to available supervisory roles upon completion of the training program.

Qualifications

• High school diploma or equivalent required.
• Experience in retail preferred.
• Flexible schedule required including early mornings, overnights, weekends, and overtime.

Responsibilities

• Supervise store staff through assigning and directing activities.
• Assist customers with questions and maintain customer relations.
• Lead staff when no manager is onsite.

Skills

Analytical skills

Communication skills

Customer service

Deductive reasoning

Computer skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support the store management team by driving store performance and ensuring excellent customer service. When no manager is onsite, the supervisor leads staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store staff through assigning, directing, and following up on activities
• Communicate effectively with management and staff

1. Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy, ensuring a positive shopping experience
• Maintain customer/patient confidentiality

Qualifications:

• High school diploma or equivalent required
• Experience in retail preferred
• Strong deductive reasoning, analytical, and computer skills
• Excellent communication skills
• Flexible schedule including early mornings, overnights, weekends, and overtime as needed

Additional Information:

This pay range reflects the base hourly rate or salary for the position, with actual offers depending on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through our health services, plans, and community pharmacists, pioneering a new approach to total health that makes quality care accessible, affordable, and seamless.

Notice

Talentify is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities and veterans. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of eligibility. An AEDT scores skills and responses; for NYC applicants, alternative processes are available.