Shift Supervisor Management Trainee

CVS Health; MIDDLETOWN (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to develop supervisory skills for future leadership roles. This entry-level position involves management training, customer service enhancement, and supporting store operations. Ideal candidates will possess strong communication and analytical skills, alongside a commitment to customer satisfaction.

Qualifications

• Retail experience preferred.
• Ability to work a flexible schedule, including early mornings and weekends.

Responsibilities

• Supervise store crew by assigning, directing, and following up on activities.
• Assist customers with questions and promote CVS customer service culture.
• Lead store staff and ensure smooth operations in the absence of management.

Skills

Deductive reasoning

Analytical skills

Computer proficiency

Advanced communication

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. Trainees perform assigned tasks to develop supervisory skills, complete basic management training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, Trainees are eligible for consideration for promotion to open Supervisor positions. These leadership roles support the Store Management team by driving store execution, performance, and customer loyalty through excellent service. When no manager is onsite, the Supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank customers)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Minimum qualifications include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical skills, computer proficiency, and advanced communication skills are preferred. Ability to work a flexible schedule, including early mornings, overnights, weekends, and overtime, is required.

The pay range reflects the base hourly or annual salary, with actual offers based on experience, education, location, and other factors.

About CVS Health

Our purpose is to help people on their path to better health through health services, plans, and community pharmacists—pioneering a comprehensive approach to total health, making quality care more affordable, accessible, and seamless.

Notice

CVS Health is an Equal Opportunity Employer. We provide reasonable accommodations for qualified applicants with disabilities. For assistance, contact [e-mail] or 407-000-0000. All new hires must complete Form I-9 and provide proof of work eligibility. An Automated Employment Decision Tool will score skills and responses. For NYC applicants, alternative processes or accommodations are available.