Shift Supervisor Management Trainee

CVS Health; Loveland (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee, designed for individuals preparing for supervisory roles. The position includes overseeing staff, driving store performance, and providing exceptional customer service. Ideal candidates will possess a high school diploma and retail experience, with a focus on customer loyalty and operational excellence.

Qualifications

• Minimum requirements include a high school diploma or equivalent.
• Retail experience is preferred.
• Flexible working hours are required.

Responsibilities

• Assist customers with questions and complaints.
• Supervise store crew and assign tasks.
• Lead store staff when no manager is present.

Skills

Communication

Customer Service

Analytical skills

Deductive reasoning

Computer skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform assigned work, complete management skills training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support the store management team in driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy
   • Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent, retail experience, deductive reasoning, analytical and computer skills, and advanced communication skills. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime, is also required.

About the company

At CVS Health, our purpose is helping people on their path to better health through innovative health services, plans, and community pharmacists. We aim to make quality care affordable, accessible, and seamless to promote overall well-being.

Notice

CVS is an Equal Opportunity Employer. We provide reasonable accommodations for qualified applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. Federal law requires new hires to complete Form I-9 with proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.