Shift Supervisor Management Trainee

CVS Health; Dallas (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for supervisory roles. This entry-level position involves overseeing store staff and ensuring excellent customer service while providing flexibility to work various shifts. Successful trainees can advance to Supervisor positions, taking a lead role in store management and performance enhancement.

Qualifications

• Retail experience required.
• Flexibility to work various hours, including weekends and overnights.
• Strong communication and customer service skills desirable.

Responsibilities

• Supervise store staff and ensure smooth operations.
• Assist customers with questions and maintain confidentiality.
• Promote CVS customer service culture and handle relations issues.

Skills

Analytical skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform tasks as directed to develop supervisory skills, complete basic management training, and learn about key aspects of the business, including building customer loyalty through excellent service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, Trainees are eligible for promotion to open Supervisor positions. These leadership roles support the Store Management team by driving store performance and enhancing customer loyalty. When no manager is onsite, the Supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store staff through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy
   • Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent, retail experience, deductive reasoning, analytical and computer skills, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime as needed is also required.

The pay range reflects the base hourly rate or full-time salary, depending on experience, education, and location.

About the company

At CVS Health, our purpose is helping people on their path to better health through health services, plans, and community pharmacists. We aim to make quality care affordable, accessible, and seamless, supporting overall well-being.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000.

All new hires must complete Form I-9 and provide proof of identity and employment eligibility. An AEDT will score job-related skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.